TICKET POLICIES
For personal assistance, call OONY at 212-799-1982, 10am - 5pm, Monday - Friday.
On domestic orders, we must receive your order at least 14 days in advance of the performance (7 days in New York City) to allow tickets to reach you by mail. All other orders will be at the Carnegie Hall Box Office for pick-up after 5:30 the night of the performance.
Unfortunately, we cannot be responsible for tickets lost or misdirected by the Postal Service. You must notify the Opera Orchestra prior to the first performance if you have not received or have mislaid your tickets.
Please keep a record of the performance dates. Operas and casts are subject to change. We regret that no refunds or exchanges can be made once the tickets have been mailed. Neither the acceptance of charges nor the deposit of checks constitutes acceptance of your order, but if your order is not accepted, a refund will be made.
All orders placed through OONY are subject to a handling fee -- $5 per subscription order or $3.50 per ticket on all individual and student ticket purchases.
Seating for Renewing Subscription Orders
Returning subscribers retain the right to renew their locations from the previous season until our Subscription Priority Deadline of June15, 2007, after which OONY cannot guarantee the availability of the locations. Returning subscribers can also request a seat change when ordering.
Seating for New Subscribers and Subscribers Requesting Seat Changes
Seating priority for new subscribers and returning subscribers requesting seat changes are ranked by the following criteria:
1. Returning Subscribers by purchase date with priority for Donors and Guild Members
2. New Subscribers by purchase date with priority for Donors and Guild Members
Seating for Single Ticket Orders
Advanced ticket orders will be seated after subscribers have been assigned their seats. Seating order is ranked by the following criteria:
1. Subscribers requesting additional tickets
2. Donors and Guild Members
3. General orders by purchase date.
A note about box seating: Except in rare cases, the seating assignment in the boxes are rotated to ensure a balanced assignment of front row locations among subscribers.
Due to the configuration of Carnegie Hall, many of the seats in the Second Tier Side price range have obstructed views. Single ticket buyers in this location have minimal chance of purchasing a front row seat and therefore will likely receive a location marked OBSTRUCTED VIEW.
Orders through Carnegie Hall
Tickets ordered through Carnegie Hall are subject to the Carnegie Hall Ticketing Policy
Unable to use your tickets
If you have tickets and are unable to attend the opera, consider donating your tickets back to OONY! You’ll not only help the OONY, you’ll give other opera fans the opportunity to attend the performance. We MUST be notified at least 24 hours prior to the date and time on the ticket.
If you know that you cannot attend 7 or more days prior to the performance
Please mail the tickets to:
Opera Orchestra of New York
239 West 72nd Street – 2R
New York, NY 10023
To donate your tickets 6 or fewer days prior to the performance:
Please call OONY (212-799-1982) at least 24 hours in advance of the performance. If calling after business hours (10AM – 5PM), please leave a short message with your name and seat location. Mail the tickets to the address above
OR cut your tickets in half, photocopy and fax them (212-721-9170)
- Donated tickets are tax deductible to the extent permitted by law.
- We will mail you an acknowledgement when we receive your unused tickets.
- Ticket donations cannot be applied to Membership contributions.
Transfer your tickets to a friend
To give your tickets to a friend without transferring the actual tickets, call 212-799-1982 by noon the day of the performance to have location pass(es) left at the Box Office.
Lost or misplaced your tickets
You must contact OONY at least 14 days in advance of the performance (7 days in New York City) in order for replacement passes to be mailed to you. If OONY (212-799-1982) is notified by noon on the day of the performance, passes will be held at the Box Office, available for pick-up after 5:30 the night of the performance. Otherwise visit the House Manager’s Window (furthest to the left as you enter the Carnegie Lobby) beginning 30 minutes before the performance to have replacement passes created.
IMPORTANT NOTE: Please keep track of your tickets and make sure to bring them with you to the performance! Due to heavy traffic at the House Manager’s Window on performance nights, we cannot guarantee that Carnegie Hall be able to issue passes and give you entry to the theatre prior to curtain. Once the curtain goes up, you may not be seated until Intermission.
Ticket Exchange
No exchanges can be made once the tickets have been mailed.